How we collect your information

We will only collect information relevant to our business relationship with you. The information we collect will include contact details, personal details, financial information and information about your use of our products and services.

How we use your information

We will limit the use of your personal information to:

  • Recommending or providing you with products and services that you may need
  • Fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts)

We may use your information to offer you products and services that we believe meet your needs. However, you can notify us at any time if you do not wish to receive these offers.

Who will use your information

We will not share, sell or trade your personal information to any non Exinda Networks company or person.

  • We do allow your information to be provided to other select organizations who perform certain functions or operations  for us with your consent.
  • We bind these companies to the same standard of care as we do ourselves so that they cannot provide this  information to anyone else.

Your information is secure

   • We will use up-to-date techniques and processes, which meet current industry standards, to ensure that your  personal information is kept secure and confidential.
   • Only employees of the Exinda Networks and those who perform services on our behalf, and are authorized to handle  your information, will have access to your personal information.
   • We will not retain any of your information for any longer than it is required by us, except to fulfill our legal obligations.
   • As a guide, the law generally requires us to retain account information for seven years after an account is closed,  however we may retain some information for shorter or longer periods than this, depending upon any specific legal  requirements and the needs of our business.
   • We will, with your help, keep your personal information accurate, complete and up to date.

You have access to your information

You can access most of the personal information we hold about you and request corrections.

   • This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or  anticipated legal proceedings.
   • You can request access to your information by contacting us on (03) 9614-2199. This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature,  we will tell you how much this service will cost.

What to do if you think we've made an error

Exinda Networks is committed to the protection of your privacy, and our policies, processes and systems have been developed with this intent.

Our objective is to respond to any complaint within our service standard of five working days. Where we have done the wrong thing we will personally apologize and take all reasonable action to ensure that it does not happen again.

Exinda Networks is bound by the National Privacy Principles for the handling of personal information (to find out about the National Privacy Principles, contact the Office of the Federal Privacy Commissioner).

Cookies

Collecting your personal information using Cookies

In common with most other websites, this website uses cookies to collect information about your use of the website. A "cookie" is a small text file placed on your computer's hard drive or browser by a web page server.

We use "session" cookies for the duration of your visit only. These cookies are necessary to verify your identity during your visit. At the end of your visit, the session cookie is removed and cannot be used to track your movements between sessions.

To assess and improve the performance, content and configuration of the website, and to evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data using their "persistent" cookies. These cookies do not identify individual customers, although they may identify your browser type and your operating system.

For statistical purposes we collect information on website activity (such as the number of users who visit the website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our website from another website, the address of that website). This information does not identify an individual but it does provide the group with data that we can use to analyse and improve our websites.

If you wish, you can generally configure your browser so that it does not receive cookies, but if you do so some of the functionality of this and other sites will be lost. In particular, the use of online services creates the need for us to be able to identify the customer and cookies are used for this purpose. If you disable them the service will not recognise you.

If you have any questions or comments about our privacy practices please contact us by sending an e-mail to: legal@exinda.com.